Refund and Cancellation Policy

Refund and Cancellation Policy

Last updated: July 13, 2025

At NOVEL HUT, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a refund subject to the terms below. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are processed by EMERALD QUILL TRADERS SMC PVT LTD, operating under the brand name “Novel Hut”.

1. Overview

At Novel Hut, we strive to provide high-quality digital content and services. Please read this policy carefully before making any purchase, as it explains your rights and responsibilities regarding refunds and cancellations.

2. Digital Products & Services

Since Novel Hut primarily provides digital content (such as novels, subscriptions, or online access):

  • All purchases are considered final and non-refundable, unless stated otherwise.
  • Once access to digital content is granted, it cannot be returned or cancelled.

3. Refund Eligibility

Refund requests must be submitted within 2 days of the purchase date and must include valid proof of purchase. Refunds may be approved if:

  • The product received is defective, damaged, or incorrect.
  • The service purchased was not delivered as described.
  • The request complies with our refund terms and conditions.

Non-Refundable Items:
The following are not eligible for refunds:

  • Gift cards and vouchers
  • Downloadable or digital products that have been accessed or delivered
  • Customized or personalized items
  • Products marked as non-refundable or final sale

Refund Process:
To request a refund, please contact us at emeraldquillstraders@gmail.com with your order details and reason for the request.

Once reviewed and approved, refunds will be processed to the original payment method within 7-14 business days. Processing times may vary depending on your bank or payment provider.

Refunds may only be issued under the following conditions:

  • You were charged incorrectly or multiple times
  • You did not receive access to the purchased content
  • There is a technical issue on our side that prevents access

To request a refund, you must:

  • Contact us within 7 days of the transaction
  • Provide proof of purchase (receipt, transaction ID)

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind after purchase
  • Lack of usage or dissatisfaction after accessing content
  • Incompatibility with your device or internet issues
  • Violation of our Terms and Conditions

5. Subscription Cancellation

If your Service includes subscriptions:

  • You may cancel your subscription at any time
  • Cancellation will take effect at the end of the current billing cycle
  • No partial or prorated refunds will be issued for unused time

6. Order Cancellation

  • Orders for digital products cannot be cancelled once processed
  • If an order has not yet been processed, you may request cancellation by contacting us immediately

7. Processing of Refunds

If your refund request is approved:

  • Refunds will be processed within 7–14 business days
  • The amount will be credited to your original payment method
  • Processing time may vary depending on your payment provider

8. Fraud & Abuse

We reserve the right to:

  • Deny refund requests that appear fraudulent
  • Suspend or terminate accounts abusing refund policies

9. Changes to This Policy

We reserve the right to update or modify this policy at any time.

Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions or wish to request a refund or cancellation, you can contact us:

  • Company Name: EMERALD QUILL TRADERS SMC PVT LTD
  • Registered Address: Office No. 13, 4th Floor, Rehman Plaza, Queen’s Road, Lahore, Pakistan
  • Email: emeraldquillstraders@gmail.com
  • Phone: 0314-4010250
  • Website: https://novel-hut.com/contact-us/

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