Refund and Cancellation Policy

Refund and Cancellation Policy

Last updated: February 10, 2025

This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are processed by EMERALD QUILL TRADERS SMC PVT LTD, operating under the brand name “Novel Hut”.

1. Overview

At Novel Hut, we strive to provide high-quality digital content and services. Please read this policy carefully before making any purchase, as it explains your rights and responsibilities regarding refunds and cancellations.

2. Digital Products & Services

Since Novel Hut primarily provides digital content (such as novels, subscriptions, or online access):

  • All purchases are considered final and non-refundable, unless stated otherwise.
  • Once access to digital content is granted, it cannot be returned or cancelled.

3. Refund Eligibility

Refunds may only be issued under the following conditions:

  • You were charged incorrectly or multiple times
  • You did not receive access to the purchased content
  • There is a technical issue on our side that prevents access

To request a refund, you must:

  • Contact us within 7 days of the transaction
  • Provide proof of purchase (receipt, transaction ID)

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind after purchase
  • Lack of usage or dissatisfaction after accessing content
  • Incompatibility with your device or internet issues
  • Violation of our Terms and Conditions

5. Subscription Cancellation

If your Service includes subscriptions:

  • You may cancel your subscription at any time
  • Cancellation will take effect at the end of the current billing cycle
  • No partial or prorated refunds will be issued for unused time

6. Order Cancellation

  • Orders for digital products cannot be cancelled once processed
  • If an order has not yet been processed, you may request cancellation by contacting us immediately

7. Processing of Refunds

If your refund request is approved:

  • Refunds will be processed within 7–14 business days
  • The amount will be credited to your original payment method
  • Processing time may vary depending on your payment provider

8. Fraud & Abuse

We reserve the right to:

  • Deny refund requests that appear fraudulent
  • Suspend or terminate accounts abusing refund policies

9. Changes to This Policy

We reserve the right to update or modify this policy at any time.

Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions or wish to request a refund or cancellation, you can contact us:

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